Sales Life : A simple way to succeed

Success is not a destination, but a continuous process!! The day you decide you are successful, you can become complacent. With every moment of success, you start getting a grip of your sales career and you become more confident and the journey towards success starts.

I have seen many successful sales and marketing professionals rise and fall from a very good position at the beginning of their peak. These are the ones who are following success but success never follows them. Some good achievements make them supermen and they live in these fantasies and become junk within no time. They too have defining and glorious moments in their early stages however, the problem starts when they rate themselves too big and fall prey too quickly on offers that are mainly meant for using them. Result is that these so called self-successful people have limited life in their new ventures and most often exposed on their limitations. Their career ends too early and are known to only those who experienced their success in those early days.

Look around and you will find many such good professionals whom you had rated very high but are lost somewhere in the No Mans world. Success is an addiction for some and things start becoming ugly when they self rate themselves higher than their current profile.

Their is no harm in aspiring for bigger positions or bigger packages in your early stages. Rather, one should have such ambitions that motivates him to perform and grow. As a professional myself, I would suggest the following key points that can lead to a stable an successful career at the very beginning of your sales career;

• Right Field : Choose the right field. It means the right products, right company irrelevant of what is offered. If you are good, you will get more than what you expected in a very short time.
• Be Present : Make sure you are visible. By visible, I mean in every sense. Make sure you report every move you take in the interest of your company. Try to put forth some new ideas which you think are new and do not ignore such inner qualities within yourself thinking that the company must have already tried such things. Make sure you speak out. Let the message get passed that you are the new contributor to ideas. 
• Clear your Basics : Maybe you have the best technical brain or maybe you had a good academic career still in the sales front, before you apply yourself on the field, make sure your basic queries are cleared. Do not hesitate to ask any silly question to your superior or colleague or even your friend who is working in similar fields. The better your basics, the best is your chance to make a mark on your customer. In the end, you have to sell yourself first to sell your product, although not literally.In other words, a customer will buy your product  only when he trusts you. 
• Have a vision : Make sure you have a vision for your professional life. A vision is a light house in your professional career and guides you at your target every time you loose your focus. Without a vision, you will make mistakes and loose important time.
• Job Changes : Never compare yourself with your friends, colleagues, neighbors or relatives when it comes to your job. You are precious and you know this better than anyone in this entire world. But for that you have to have patience. Just because someone else grows with a change in job, it doesn't make you small in front of them. You should grow at your pace. Change the job if you are having problems that cannot be solved. Most of the time, problems are self created and the solution also lies with ourselves. In my view, change the job if you are not being recognized, or if the company has no vision, or you are uncomfortable with the solutions or products offered or your growth is very less. Salary is important but should never be the deciding factor in changing the job. If you feel you are the best and doing a great job, be sure, the company has the same view, and they will ensure maximum that you are always comfortable. If they don't, they are sure that they will loose you. Also, make sure your needs are proportionate to the company's growth. A growing company will always give a stable income growth than a stable or saturated company which offers high income added with extra stress ;) Even if you are successful, if your company and you yourself have a definite vision, the combination can do wonders.
• Team Player : Even if you have played an anchor innings in the successful deal or project order, make sure you share the achievements. Nothing can be achieved solo in this career. Its all a team game. Be on ground always and make sure you praise everyone who are involved in your achievements. It will make a good character of you and you will always be a man which every team will need. 

In short, in the fast paced sales career, make sure you make it simple and successful. In the long run, those who went faster in front of you, will never even scale heights that you reach with this. Be a role model and a guide to all those who might get lost mid way in their early stages of professional sales life!!!

Sales Talk : Competition Story

Fighting Competition!!!

Recently in one of my half yearly review meetings, I came across one of my team members that they are being disturbed unnecessarily by a competitor in most of the major enquiries they come across for the company we work for. The major issue here was that more than half of  employees working with this competitor are our ex-employees, and they have similar product with around 75 percent similar advantages like our products. The company, they work for, is not bad, although the activities on marketing needs a lot of questions.

Instead of merits on their products, the competition here was promoting products as " Similar to our Products" and using every negative marketing strategy you could think of. Most of the time, they work on the enquiries generated for our products and throw prices to somehow spoil or grab our orders. Result was always discouraging to our team members as they would loose out on margins on orders. To some extent, a couple of orders have also gone where the purchase guys had no option but to place an order on the low pricing.

Our team members even tried to help customers in understanding the features and prompting them on benefits when the competition had counter offered. However, some of these steps were fruitful and some were not.

As I knew many of our employees, rather our ex-employees, I decided to check how they respond to enquiries when they get. The ex-engineer in question here in this region, who is a regional Manager with this competitor, knew me as the others and I decided to check on their strategy. Since my team member had this ex-engineers mobile number, i decided to make a surprise call to him. ( He didnt had my number so could not have known that it was me)

Following conversation took place between us; ( Here I will mention him as a EX  and for the record.. he still uses the same number for this competitor when he was working with us)

Call got connected...

Me : Hello!!  Is it Ex?
Ex : Yes, who is it? ( Obviously he didnt recognise me)
Me :  I need a Hensel ( My company) Junction Box. Can you please help me?
Ex :  Yes sir, but I am not working with Hensel ( I was relieved to hear that he was truthful). I can give similar product from another German company.
Me : No, but I like Hensel and I need only that product.
Ex : Sir, my product is better than Hensel. It is also Polycarbonate ( Generally, we stress on the material properties and he used the same here with the competiton)
Me : No, But the temperature range is better with Hensel. I know your company doesnt has such a good rating. ( I wanted to test him on some features of our products)
Ex : No sir, We offer a range that can sustain upto 80 degrees Celcius.
Me : But Hensel is better, it is upto 120 degrees.
Ex : ( Confused) No sir. we offer Ambient temperature upto 80 deg. We have 130 degrees fire retardant.
Me : ( Trying to show as if Iam not convinced) What? What are you talking about? What is the temperature resistance? Iam asking temperature resistance and you are talking on flame retardant features..
Ex :  ( Confused again ) Sir, Ambient is 80 deg and glow wire test 130 deg
Me : ( Angry on him as Iam more technically sound as a customer) How can you say this? If you dont know correctly, you should say, I dont know sir and I will let you know. Do you know the meaning of Ambient?
Ex : ( This time he is more angry on me.. and remember Iam actually a customer to him ) Sir who gave you my number???
Me : Why? I have your name card with me? Iam new in this company but it seems when you were working in Hensel, you had visited us and given your visiting card. Why are you getting angry? In fact I need to now speak to someone superior in your company? ( I was a bit harsh this time)
Ex : Iam not angry but you are not understanding. ( Confused, and angry tone)
Me : Do you know what standard is referred for Flame / Fire retardant?  You dont know what is Ambient? How can you suggest me such a product when iam asking for something which i know and iam aware of.?         ( Loud Voice and Angry tone )
Ex : ( Angry again) I told you 130 degrees. you only called me and now why are you shouting.
Me : GIVE ME YOUR SUPERIORS NAME!! ( Real good angry tone this time)
Ex : Why should I give. Iam keeping the phone. If you dont want, you can hang up. ( He was about to disconnect the call this time)

The next instant, I introduced myself to him and told him to calm down. I told him who he was actually speaking to. Also laughed about this entire episode loudly so that he takes it in a lighter vein. But he was totally shaken.I told him how can he forget my voice. He replied that he really could not recognise me. I apologised him and told him that I got his number and remembered him as I came to know that he is able to take away some of our orders. He tried to tell me that he doesnt but confirmed that he tries quite hard. I jovially scolded him as an ex boss that he forgot everything that we trained him on. Simple features, he was not able to explain. After clearing a couple of doubts for him, I hung up.

All my team members were laughing on the entire telephonic conversation and they all took one point very nicely from this episode. They have concluded that next time, if they find such competitors ( Mainly followers of our success ),they will simply ask the customers to call them face to face and ask any technical questions on the product to both, us and them. They are confident that they can definitely have an upper edge always.

With due apologies to my ex-sales engineer and ex-managers, doing favors to competition, the above experience for me was quite entertaining and hence thought of sharing it here. I could only take one more important lesson, that if your roots are strong, ethics are in place, you need not worry about fighting competition. Leaders will always lead... others will follow!!

  

Sales Talk : Product knowledge

Product Knowledge : Most Important tool for the key to success!!

You finish your education with a high and land up in to the sales job that you thought would be the right one for you. You finish a great induction programme, by the company you were hired, that gave you the minute details that you required for the product to gain confidence on the field. Now its time for the real action!!

You start with a high and decide that you will excel in this new sales job and prove you were the right man for the right job. You start meeting new customers, interact with them and manage to stay on board by generating good enquiries from them. Couple of months down the line, you realize the efforts are not getting converted into success and most of the time you end up with just making offers.

Result is frustration!! You start thinking if you did a mistake by opting for this job. To an extent you start blaming yourself as you also know that your colleagues are successful and are ahead of you. It comes to a stage where you even start thinking if you have chosen the right career.

It’s a common story for most of the starters in Sales or marketing career. One of the prime reasons of an initial failure for many new sales engineers is the lack of product knowledge and approach on the field.

Even though you had the best of education, add a management degree to it, if you don’t have the right product knowledge, you are done. The induction training programme, even if it covers the entire range of products, is not sufficient to survive in this demanding and result oriented sales career. The sales engineer takes the training programme very seriously however doesn’t brush up his knowledge on the product regularly. There are always some points which he doesn’t understand which makes it difficult for him while introducing the product range to the customers he meets. Most of the time, things are stuck for basic information and the result is ignorance of key points in the introduction. Whenever he makes the introduction, he tries to stay in his comfort zones and introduce only those products for which he is comfortable with. The customer is most of the times not appraised with the right information and with whatever little information, manages to cooperate with the engineer and suggests to get enquiries from his purchase department. Sometimes, it is just a curious enquiry to get a price even when he doesn’t need the product. Finally, the sales guy makes an offer for which he never knows if he can get an order. If the product is high priced, the case doesn’t even make for a negotiation, as the USPs( Unique Selling Points) were totally absent.

Things could have improved, if the Sales engineer had brushed up his product knowledge regularly. The best way to execute it, is to read the product catalog and ask questions to himself from the customers point of view. Be in the customers shoe, think the way he might think. Understand from his point of view on the benefit he can have by using the product that you offer. Try to gather information on the most difficult questions and write the answers of these in your sales workbook. Always, ensure to be ahead with information that even your colleagues might not have, whether its relevant or not, but make an attempt. The most difficult questions to answers are the most basic ones which most of the time, you as a fresh sales engineer pretend to be very silly ones. Never be ashamed to ask your superiors such questions time to time. Every successful sales person has a similar story when he starts and only learns after years of experience. To shorten this period, you need to work hard on self education on the products and success stories from your colleagues. Learn from their mistakes and develop yourself to handle simple as well as difficult questions. A thorough knowledge on the products do wonders to your personality as a sales professional as you gain confidence within a very short time and your successful journey begins your way.

Sales Talk!

How to Overcome “Brush Off” Objections with the 1QQ Techniques
Written by Jim Domanski

Are you frustrated with prospects that shut you down and brush you off after you’ve finished your opening statement?

You know the type of objection I am talking about: you barely utter your name and the prospect says, “We’re happy with our present supplier,” or “I’m in a meeting,” or “I am busy right now,” or “Just send me something in the mail,” or any number of other brush offs. And just like that, the call is over.

But it doesn’t have to be that way. You can reduce the impact of brush off objections and speak to more decision makers if you apply a smart little technique called “1 Quick Question” (1QQ).

Brush Off Objections

As the name implies, a brush off objection is a reflexive objection that typically occurs at the beginning of a call. They occur because the prospect was not expecting your call and the automatic response is to toss out an objection. They do so out of the compelling need to protect themselves “from being sold” and out of the desire to get rid of you as soon as possible. Most tele-sales reps oblige them by lamely mumbling an apology and hanging up.

Sound familiar? Don’t be a victim.

How to Deal With the Brush Off

Three are three steps to dealing with the brush off objections.

Step #1: Empathize

When you hear a brush off your first step is to empathize with the client. Say something like, “I understand,” or “I appreciate that.” This does two things. First, it acknowledges the prospect’s objection. It shows you have listened to the remark and that you understand. Second, it buys you a second or two to collect your thoughts and respond.

Step #2: Ignore the Objection

Ignore what you hear. Don’t fall for the objection. It’s a mistruth. You know it’s a brush off and so does the prospect. Responding to the stated objection is therefore a waste of time. So don’t honor it with a retort. Ignore it.

Step #3: Ask “1 Quick Question”

Apply the 1 Quick Question (1QQ) technique. The 1QQ is simply a way to forge ahead with the call before the prospect hangs up. It is extremely easy to apply. Here are some examples to give you a feel for how it works:

Example #1:

Prospect: “I’m in a meeting right now!”

Rep: “I understand completely. Just one quick question before I go…”

Example #2:

Prospect: “I’m happy with our present supplier.”

Rep: “I’m happy to hear that. Jeff, one quick question if you don’t mind…”

Example #3:

Prospect: “We don’t need anything right now.”

Rep: “I appreciate that. Before I go one quick question.”

You can see the pattern. The rep empathizes but does not directly respond to the objection. Instead he uses the 1QQ technique. It works because the majority of prospects realize that they have been a bit dismissive and possibly rude. By politely asking ‘one quick question’, many prospects feel the need to soften up a bit and give you a quick answer before they terminate the call.

Now here’s the interesting thing. Depending on the nature of your question, one quick question often leads to two or three or more questions. Think of it as a wedge in the door. The better your question, the greater the opportunity to get your prospect to open up further.

How to Create Your 1QQ

The key to making the 1QQ work for you is your question. Your first step to developing 1QQ is to identify a pain, a problem or a predicament that the prospect typically experiences and that you can solve. You only have one shot at getting the wedge in the door so your question has to go directly to an issue that is significant to the average prospect.

Developing your 1QQ will take some time and thought but once you have it you’ll be able to use it with virtually every call. So think hard: what is the number one problem your clients experience?

For example, suppose you sell magazine subscriptions to educators that help the teachers plan their curriculum. The problem that many teachers experience is time and it takes to develop new, creative and effective class plans. Here’s one quick question that might work.

“Mr. Gunderson, one quick question before I go: do you find it frustrating and time consuming to prepare a daily curriculum for your classes?”

The second step is to have another question prepared. If possible, create a question that quantifies the problem. For instance, if Gunderson does find it frustrating and time consuming to prepare a daily curriculum your next question might be:

“If I may, roughly how much time do you spend preparing…say, on a daily basis?”

By doing so, the prospect begins to see the magnitude of their problem and may get curious enough to let you continue.

The third step is to pursue your line of questioning, identify the need and proceed as you normally would.

Summary

The 1QQ technique gives you an edge by helping to create an opportunity. While not every client will answer your one quick question some will and that’s the strength of the technique.

Basics

" You never know your true potential or true value unless explored "

Middle Wife :))

The 'Middle Wife' by an Anonymous 2nd grade teacher

I've been teaching now for about fifteen years. I have two kids myself, but the best birth story I know is the one I saw in my own second grade classroom a few years back.

When I was a kid, I loved show-and-tell. So I always have a few sessions with my students. It helps them get over shyness and usually, show-and-tell is pretty tame. Kids bring in pet turtles, model airplanes, pictures of fish they catch, stuff like that. And I never, ever place any boundaries or limitations on them. If they want to lug it in to school and talk about it, they're welcome.

Well, one day this little girl, Erica, a very bright, very outgoing kid, takes her turn and waddles up to the front of the class with a pillow stuffed under her sweater. She holds up a snapshot of an infant. 'This is Luke, my baby brother, and I'm going to tell you about his birthday.'

‘First,  Mom and Dad made him as a symbol of their love, and then Dad put a seed in my  Mom's stomach, and Luke grew in there. He ate for nine months through an umbrella cord.'

She's standing there with her hands on the pillow, and I'm trying not to laugh and wishing I had my camcorder with me. The kids are watching her in amazement.

 'Then, about two Saturdays ago, my   Mom starts saying and going, 'Oh, Oh, Oh, Oh!' Erica puts a hand behind her back and groans. 'She walked around the house for, like an hour, 'Oh, oh, oh!' (Now this kid is doing a hysterical duck walk and groaning.)

 ' My Dad called the middle wife. She delivers babies, but she doesn't have a sign on the car like the Domino's man. They got my  Mom to lie down in bed like this.' (Then Erica lies down with her back against the wall.)

 'And then, pop!  My  Mom had this bag of  water she kept in there in case he got thirsty, and it just blew up and spilled all over the bed, like psshhheew!' (This kid has her legs spread with her little hands mimicking water flowing away. It was too much!)

'Then the middle wife starts saying 'push, push,' and 'breathe, breathe.

They started counting, but never even got past ten. Then, all of a sudden, out comes my brother. He was covered in yucky stuff that they all said it was from  Mom's play-center, (placenta) so there must be a lot of toys inside there. When he got out, the middle wife spanked him for crawling up in there..'

Then Erica stood up, took a big theatrical bow and returned to her seat.

I'm sure I applauded the loudest. Ever since then, when it's show-and-tell day, I bring my camcorder, just in case another ' Middle Wife' comes along.

Experience counts ;)

" When a lady asks to choose between two things, the correct answer is the one that she has pre-decided "

Get me the Beer :))

" Brand doesnt matter, Brew does "

Lifestyles...

" When Ordinary person gets sudden luxury, he becomes extra-ordinary "

Motivation

"
Life is like playing CHESS with GOD..
After your every move he makes the next move..
your moves are called CHOICES and his moves are called CHALLENGES...
But one good thing about this game is that even if you are mated,
he allows you to start a fresh game,
and with every new game, you better yourself making yourself an expert in the game
and when you actually win a challenge with him,
he induces enough pride in you and you get more confident..."

Self-Consicousness!!

The One Real Key to Your Success 

Written by Mike Brooks 

Every so often I feel it’s my responsibility to remind you about the single most important determinate of success, happiness and well being. Like gravity itself, this law of being is constant; it is unchanging and completely dependable. Every person relies on and uses this principle, consciously or unconsciously, and it never fails to deliver the exact results according to your understanding of it. The rich, the poor, the successful, the struggling – all manner of men and women the planet over are using this law or principle of being, and it has been this way since the beginning of time. Right now, right here as you are reading this, you are using it, too.

The exciting thing about this principle is that as soon as you truly understand and begin using it constructively with belief and expectation, you can turn your life, circumstance, your income, health, or anything else completely around. This law can be summed up very simply:

“Everything in your life is an exact duplication of your consciousness.”

In other words, whatever images you hold in your mind, in your consciousness, will always be manifested outward as your experience. It is the simplest of truths that you cannot hold one belief and image in your mind and manifest another.

That’s why some sales reps (the top 20%) are, and always will be, more successful than others. That is how they believe themselves to be; it is how they see themselves, and they will always produce the exact results according to their belief. There’s a very easy way to prove that this is so. Ask yourself, “Isn’t it true that the results in your life, in every area, down to every detail, are an exact mirror of what you think about it all day long?”

If you’re honest, your answer is yes. Now the question may come into your mind, “Yeah, but the reason I’m thinking about it all day long is because that’s how it is for me. The circumstances are there (I’m not making enough money; don’t have the house/car/relationship I want, etc.) so of course that’s what I think about all the time.”

Let me ask you: “What if it was EXACTLY the other way around?” What if your thoughts actually caused you to take repetitive actions that actually CAUSED the unwanted situations in your life to recur?

If you’re willing to consider that your thinking and beliefs might actually be the cause – rather than the results – in your life, then you are ready to finally claim the spiritual power that is the one truth that rules all of existence – that everything in your life is an exact duplication of your current consciousness.

There are books written about this power of manifestation (some call it the Law of Attraction), and it is and always will be true. I think Dr. Robert Anthony said it best in his book, “Advanced Formula for Total Success”:

“Take all the money away from a person who is a millionaire – one who has the consciousness of a millionaire today – and within a short time he or she will be a millionaire again. Riches start from the mind, not your pocketbook, bank account or investment. The pocketbook, bank account and investments are the effects, not the cause. The cause is always an idea or belief. A person is not rich because they have money. They have money because they are rich in consciousness. They believe that they are rich.

Again, this is the reason that the rich will always get richer and the poor will always stay poor until they change their consciousness.”

This is why an astounding 90% of all lottery winners or people who inherit or win large sums of money end up broke and in debt – in other words, back to their original level of consciousness – in 3 years or less. This is a concrete and measurable example of this law in action.

So, what can do you do about it?

First, stop blaming other people, companies, competition or the economy for your current circumstances. They are not the cause; your current beliefs and repetitive thinking are and always will be the cause.

Second, make a commitment to begin treating the source – your consciousness. You can do this by picking up and reading daily, any of the books you currently own on the power of belief,law of attraction, consciousness conditioning, and begin reminding yourself of the truth, daily.

Third, begin changing these believes and your consciousness with whatever techniques you find work for you. There are many different ones to chose from: You can use affirmations, meditations, becoming aware of and changing your self-talk, hypnosis sessions, prayer, practicing gratitude, or any other practice that will develop and change your consciousness.

I hope some of what you’ve read here today resonates with the truth inside of you. If you have used your power before, then you know what I’m talking about. Make a decision that today is the day you begin believing in and creating the life you know is possible for you. Just remember: “If someone else can have the things in life that you want, then YOU can have it, too.”

And you will, as soon as you change in the images in your consciousness!!

A day to remember through my son's eyes!!

( If you want happiness for an hour, take a nap. If you want happiness for a day, go fishing. If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help somebody. A chinese proverb )

I had earlier thought of sharing my experience of one of my best days ever in my life but reading the experience of my son from his blog was precious. Cant write better than what he did. It was a great decision for me and my wife to skip the New Year celebrations which we earlier planned to go to Mayajaal ( An entertainment park & resort) in Chennai and spend a nice amount for the whole night. We have always had a special new year celebration with the best food, best entertainment for children but thanks to my colleague Jeba who had once briefed me about an Orphanage for the mentally challenged.


After I discussed with my wife, we decided to do something for our children as they need to also see how people suffer, know their pain and also have a small view on the troubled lives of people who are deprived with so many normal things that we have an easy access.

On 31st December 2010, We selected Rehoboth, an orphanage for the mentally challenged people. Rehoboth is a Public Charitable Trust in Chennai, India. Rehoboth was founded with a desire to help the partially-abled to gain economic and social independence, besides living life to its fullness with a sense of belonging, in a secure environment. At present, Rehoboth shelters more than 160 mentally challenged adults most of whom are picked up from the streets. Many of our residents are picked up with severe injuries and infections requiring immediate medical intervention. Most of them being women had also been vulnerable to abuse and exploitation when found wandering in the streets.


His experience in his own words are as under;

"
Visit to an orphanage.

Yesterday, I went to an orphanage. It was far away from our house but we managed to go there. My father's colleague was there to guide us. I went there with my brother, father, mother and my father's colleague. We first planned to go for a picnic or a trip but we decided not to waste money for going out but we can use the same money for the people who doesn't has anything, not even any home, not even food and some with not even parents.

We reached and stopped near a Marry-Brown shop on the highway of Porur in the city of Chennai, India. The colleague brought some sweets and chocolates for the people inside the orphanage. She said us to come back of her. We agreed and went back of her. She took us inside a very narrow road which didn't even had a proper road. Everything was like a very old village. There we parked our car front of a huge truck. There was one more a very narrow road but cant drive over there, only walking. The name of the orphanage was Rehoboth public Charitable trust. We went a little ahead and saw a gate. The gate was locked from inside. The colleague called someone and an old lady came to open the door. She opened the door and we headed front.

When we went front, everything was stinking from inside. There we saw mentally challenged people and orphans. Some of them were kids and some of them were old people. Some children's parents were mentally challenged but the children were too fine. There we also saw a school for children who were orphans and as well as the children whose parents were mentally challenged and mentally retired. There was also a room in which some people were locked because they were violent and can harm anyone. I felt so bad for them. Then a lady came and she lead us to the office room of the orphanage.

The office room was quiet smaller. There was a lady inside. She said us to please have a seat. We sat down. The lady said us that she was a volunteer in the orphanage. She told us she was living in Dubai but she had to come back to India as she lost her husband and the only son who was earlier staying with her moved out to some foreign country. After coming here she wanted to do something to pass her time and she joined this trust as a volunteer. My father explained me the meaning of volunteer. It meant someone who works for the social cause and does not get paid for anything.

They told us we can sponsor the food by giving money for their breakfast, lunch or the dinner. My father agreed and gave money for a day's lunch. They also told us that they can give the people food when we are present but my father said no and said them only to give them the food because we all will be busy most of the time. After this my mother insisted to take a round of the orphanage. The volunteer over there agreed and then called the owner of this trust. The owner came and sat over there. He asked the name of my father and asked where does he work. My father said him everything. He also asked me and my brother that in which school were we studying. We said them. Then my father's colleague asked the owner that can we distribute the chocolates and the sweets. The owner agreed but he said us that its time for the lunch of the people.

We went to distribute the chocolates and the sweets. There a lady came. The owner said that this lady's name is Sheena and she will lead you. He also said that he will meet us while we are going. He said this and went. First we headed to the room of the people who were mentally challenged and mentally retired. Over there the lady who was leading us said that we have to remove the wrappers of the chocolates and give them or else they will eat it just like that. Then we gave them the chocolates after removing the wrappers. Mrs. Sheena said us that we have to remove more seven chocolates' wrappers for the people who are violent. Then we removed more seven wrappers and went near the window of the room in which the violent people were kept. I and my brother gave the chocolates to the violent people.

There was one lady around 15 or 16 years of age who came near my father's colleague and said something in Tamil. After she said this, my father's colleague got emotional and started crying. We didn't knew what she said to her. Then after the lady went we asked my father's colleague what she said. The colleague told us that the lady her "Can you take me home?" and there she started crying. My father's colleague is so emotional about these things.

Then we gave chocolates to some of the staff members. Over there we saw some kids whose parents were mentally retire and mentally challenged and the kids who were orphans. We also gave them the chocolates.
After this we had to leave because it was 4.00 PM and it was too late for our lunch. Then there were some chocolates remaining and that we gave to the owner and said him to please try to distribute it. When my father said this, the owner said its okay, he also said that- Little Drops Make An Ocean. Then we left the trust.

How lucky we are, we have everything and we just cry for something we want and then get it. "

Such a nice experience he wrote and I could not think of anything else than to copy paste his blog.